Privacy Policy

Australasian Speech & Hearing Training is committed to protecting the privacy of individuals who visit our site and use our services. This privacy policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable privacy laws, including the Australian Privacy Principles and the General Data Protection Regulation (GDPR) where relevant.

Identity of the Data Controller

The data controller responsible for your personal information is Australasian Speech & Hearing Training.

Information We Collect

We collect personal information from you when you interact with our site or services. This information may include:

• Identity data, such as your name, title, date of birth, and gender.
• Contact data, such as your address, and professional details.
• Financial data, such as payment card details for course bookings.
• Transaction data, including details about courses and services you have purchased from us.
• Technical data, such as your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage data, including information about how you use our site, products, and services.
• Marketing and communication data, including your preferences in receiving marketing from us and your communication preferences.
• Professional data, such as your professional qualifications, professional body memberships, and supervision details relevant to the services you access.

We collect this information through direct interactions (when you provide it to us) and automated technologies or interactions (as you interact with our site).

How We Use Your Information

We use your personal information for the following purposes, based on the specified legal grounds:

• To process and fulfill your course bookings and service requests (Performance of a contract).
• To manage payments, fees, and charges, and recover money owed to us (Performance of a contract, Legitimate interests).
• To provide and manage your access to our online platform and course content (Performance of a contract).
• To communicate with you about your courses, services, or inquiries (Performance of a contract, Legitimate interests).
• To send you information about our courses, services, and updates that may be of interest to you, where you have consented or we have a legitimate interest and are permitted by law (Consent, Legitimate interests).
• To improve our site, products, and services, and enhance user experience (Legitimate interests).
• To administer and protect our business and this service, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data (Legitimate interests, Legal obligation).
• To comply with our legal obligations and regulatory requirements (Legal obligation).
• To administer and manage clinical supervision arrangements where applicable (Performance of a contract, Legitimate interests).

Data Sharing and Disclosure

We may share your personal information with trusted third parties where necessary for the purposes outlined above:

• Service providers who perform functions on our behalf, such as payment processing, IT and system administration, data hosting, and marketing services.
• Professional advisers, such as lawyers, auditors, and insurers.
• Regulatory bodies, government bodies, and other authorities where required by law or regulation.
• In the event of a business sale, merger, or restructuring, your data may be transferred to the new entity.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These may include:

• The right to request access to your personal data.
• The right to request correction of your personal data.
• The right to request erasure of your personal data.
• The right to object to processing of your personal data.
• The right to request restriction of processing your personal data.
• The right to request transfer of your personal data (data portability).
• The right to withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights or if you have any questions about this privacy policy or our privacy practices, you may contact us by writing to:

Australasian Speech & Hearing Training
3/12 South Terrace,
Fremantle, WA 6160,
Australia

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect information about how you use our site, which helps us to improve our service and your experience.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Governing Law

This privacy policy is governed by the laws of Australia and the relevant privacy principles contained in the Privacy Act 1988 (Cth), as well as complying with the GDPR for individuals within the European Union.